12 Lassani Street, Thessaloniki/Kalamaria-Greece. TK. 55134
12 Lassani Street, Thessaloniki/Kalamaria-Greece. TK. 55134

Privacy Policy

Asclepeo IKE,The Hellenic Therapy Capital,Lasani 12, Kalamaria, Thessaloniki, TK. 55134


The company “ASCLEPEO IKE” (hereinafter the “Company”) respects the privacy of individuals and takes very seriously the need to protect their personal data. This informative text provides to every person interested in receiving medical services in any clinic of the Company and to every visitor / user of the Company’s websites concise and transparent information regarding the practices followed for the management and protection of personal data.


What is the purpose of this Policy?

The purpose of this Policy is to inform about the way in which the personal data of the Company’s customers are collected, stored, used and transmitted, the security measures taken by the Company for the protection of personal data, the reasons and the period of time they stored, but also for the type of personal data collected. It concerns any operation or series of transactions carried out with or without the use of automated means, in personal data or in personal data sets, such as the collection, registration, organization, structure, storage, adaptation or alteration, retrieval, search for information, use, disclosure, dissemination or any other form of disposal, association or combination, restriction, deletion or destruction. The Company unilaterally reserves the right to update, modify, add, change its services and this Policy, from time to time, whenever it deems necessary, without prior notice, always within the applicable legal framework and in accordance with any changes in current legislation on protection of personal data. The Company encourages any interested party to check this Policy at regular intervals in order to be informed of the changes that have taken place. always within the current legal framework and in accordance with any changes in the current legislation on personal data protection. The Company encourages any interested party to check this Policy at regular intervals in order to be informed of the changes that have taken place. always within the current legal framework and in accordance with any changes in the current legislation on personal data protection. The Company encourages any interested party to check this Policy at regular intervals in order to be informed of the changes that have taken place.


What is personal data?

Personal data is any information that concerns a specific natural person or a person whose identity can be verified (eg name, identity number, address, etc.). Data related to health (physical or mental condition, receiving medical services, etc.) are included in the general term personal data but are a special category of data. The Company will not process your personal data without your consent. However, the Company reserves the right, in exceptional PUBLIC USE Personal Data Protection Policy 2 cases to process your personal data to the extent permitted or required by law, and / or by court decisions or prosecutorial orders / orders.


How is personal data collected?

Your personal data is collected in the following ways: (a) you provide it to us when the Company provides medical services to you or to an accompanying person, when you contact us for you or a third party to provide medical services, when you apply for a job at Company, when you fill in electronic forms or send an e-mail (“e-mail”), in order to be informed or to use the services available on the following websites of the Company (“Websites”): www.asclepeo.com (b) automatically through the browser or mobile device you use to access the Websites. (c) provided to us by a third party partner after you have given your consent (eg insurance company When registering for a service provided by the above websites, you will need to fill in some fields as well as choose a username and In cases where your consent is required for the collection of your personal data, such as the receipt of a newsletter on a regular basis, this is explicitly requested of you and you have the right to withdraw it at any time.


What personal data is collected?

In summary, personal data collected and further processed include:

– the name, address and general contact details (including email address and telephone number) of you or your relatives; were not provided by us but were referred to us either by you or by third parties

– information you give us about our payment, such as bank card information – other information derived from the use of websites and other digital platforms that we use for your information, regarding the following services provided by the Company through its websites or / and your subscription to one or more of them:

  • Receive a newsletter on a regular basis.
  • Receive e-mail or announcements / news correspondence. PUBLIC USE Privacy Policy  
  • Download periodicals in electronic form on a regular basis (“MEDICAL WORLD” magazine).
  • Management of your medical record, if you have received services from the Group.
  • Enter health data and receive information.
  • Asking questions in relation to services related to Medical tourism. In addition to the above data that you provide to the Group, technical information that constitutes personal data may be collected, such as for example the Internet Protocol address (“Internet Protocol address”) of your device [e.g. computer, laptop, tablet computer, smartphone]. This technical information is used for the smooth operation and performance of the websites and electronic services, and is not stored permanently in the Group’s infrastructure. More details about the technologies used on the Group’s websites (“cookies”, “internet tags” etc.) are provided in the Company’s Personal Data Protection Policy (see


What are the principles governing the processing of personal data by the Company?

The Company processes your personal data in a lawful and lawful manner for clearly defined purposes mentioned in this Policy. Your personal data processed by the Company is limited to what is absolutely necessary to achieve these purposes, is accurate and timely, is kept for a period determined by the purposes of processing, is protected by adequate security measures and is not transmitted to countries that do not provide satisfactory level of protection.


Who collects personal data and for what purpose?

Are they transmitted to third parties? The personal data are collected and processed by the authorized employees of the Company, for the sole purpose of providing the respective service. They are transmitted only to authorized third parties committed to maintaining confidentiality, when they are required to have access to the provision of such services (eg doctors for diagnostic purposes).

Upon your order, your personal data may be passed on to third parties (eg another doctor of your choice) / companies cooperating with the Company (eg insurance companies to which you have contracted).

The Company undertakes not to trade your personal data by making it available for sale / rent by giving / transferring / disclosing or disclosing it to third parties or using it in any other way and for other purposes that may jeopardize privacy, rights or your freedoms, unless required by law, court decision / order, administrative act or if it is a contractual obligation necessary for the smooth operation of the Company’s Websites and the performance of their functions.

The personal data may be transferred to partners, or third parties, complying with the terms of this Policy and committed to maintaining confidentiality, who act on behalf of the Group for further processing in order to provide services, evaluate and improve its functionality. website, marketing, data management and technical support purposes, only after the user has been informed in advance and his consent has been obtained.

These third parties have contractually agreed with the Group, that they will use the personal data only for the above reasons, and will not transmit personal information to third parties, as well as will not disclose it to third parties unless required by law.


How long has my personal data been kept?

Your personal data is kept for as long as is required by the nature of the service provided by the Company that you have chosen and additionally, for as long as the relevant legislation stipulates.


What are my rights? What can I do if I have an issue with the processing of my personal data?

You have the right at any time to ask us what is your personal data that we process, for what purposes we do it, if we give it to third parties and to whom, as well as other relevant information. You also have the right to receive a free copy of your personal data upon your request. Other rights that you have under the relevant legislation on personal data protection include the right to request the updating and / or correction of your data, the cessation and / or restriction of their processing and their deletion from the Company’s systems, if there is no another statutory obligation to maintain them. You also reserve the right to portability and / or objection to the processing of your personal data.

In particular, regarding the newsletter service (“newsletter”), there is the possibility of unsubscribing (“unsubscribe”) following the instructions included in each newsletter (“newsletter”), in order to stop the processing of personal data related to this service.

You can exercise all the above rights by submitting a written request to contact@asclepeo.com . For any issue you have regarding your personal data and / or for clarifications, you can contact the Data Protection Officer of the Company, either by phone at 210 6287000 or by e-mail, at contact@asclepeo.com. In any case, you have the right to contact the competent Authority for the Protection of Personal Data (APDPX, www.dpa.gr) and / or bring legal action. Each request submitted must be accompanied by the appropriate identification evidence and provide the required information (eg data that needs correction), as described in the terms of use of each service. The Company may request the provision of additional information necessary to confirm your identity.

The Company makes every effort to ensure that your requests are answered without delay and in any case within one month of receipt. This deadline may be extended by another two (2) months, if required, taking into account the complexity of the request and the number of requests. You will be informed about this extension as well as the reasons for the delay within one month from the receipt of the request by the Company. If you make the request electronically, the answer will be provided to you, if possible, electronically, unless you request something different (eg a written letter).

In any case, you can contact the Group Data Protection Officer, the Personal Data Protection Authority (APDP) and / or file a lawsuit, if you believe that your above rights have been violated.


Is my data secure?

The Company considers extremely important the privacy of the persons whose personal data is processed, either by its customers, employees or third parties, and makes every effort to protect them, both in terms of the confidentiality / confidentiality of information and their integrity (not to be altered, not to be accidentally damaged, etc.). In this context, the Company implements an Information Security Management System, which follows the best practices of the international standard ISO 27001.

The Company takes all appropriate organizational and technical measures, designed to protect information from loss, misuse, unauthorized access, disclosure, distortion or destruction and ensures the lawful and legal collection and processing of personal data as well as the their safe observance in accordance with the relevant provisions of both Greek and Community and international law regarding the protection of the individual from the processing of personal data, as well as the decisions of the Personal Data Protection Authority, safeguarding the confidentiality and confidentiality of any information comes to her knowledge. Particularly,

Access to the contact details of the visitors / users of the Company’s Websites is limited to the authorized persons who are committed to maintaining confidentiality (employees, service providers) and it is considered reasonable that they need to know this information to provide products or services to their visitors / users. Web pages or to do their job.

 The company explicitly prohibits the use within the company’s workplaces by the staff and associates, cameras, video cameras as well as the use of the photography and video recording functions of mobile phones.


How is my personal data collected and used on the Websites?

The collection of personal data on the Company’s Websites is done in the following cases:

– When you request to be informed about the health services provided by the Company through the Websites.

– When you register and request to receive electronic mail or correspondence of announcements / news of the Company.

– When you register and use the services of the Company’s Websites.

– When you register and request to receive periodical publications of the Company in electronic form on a regular basis (magazine “MEDICAL WORLD”).

– When you voluntarily participate in health services and health programs of the Company. – Using “Cookies” or similar technologies (see the following question below for more details).

The personal data collected on a case-by-case basis include the following:

– Receive a newsletter on a regular basis: e-mail address.

– Management of the medical file of patients who have received health services from the Company: all personal data included in the medical file, including health data, results of medical examinations, doctors’ opinions, financial data, etc.

– Entering health data and receiving information: Medical history data, contact details [email address (“e-mail”), postal address, telephone, etc.].

– Asking questions about health services related to Medical tourism: name, age, health data / medical history, contact details [e-mail address, postal address, telephone, etc.].

– Monitor the smooth operation and improve the functionality and performance of websites: internet protocol address (“Internet Protocol address”), web browsing patterns (“browsing patterns”), information about the use of a website, browser history (” browser history ”), geolocation data, HTTP protocol elements etc. This data is kept in a consolidated form so that it is not possible to identify users as much as possible.

The collection and processing of personal data is for the sole purpose of:

– personalized information and services,

– the provision of health services according to the preferences and characteristics of the user,

– the statistical analysis of the traffic and use of the Group’s websites,

– the satisfaction of the requirements of the users as well as the direct communication in order to be informed about new health services of the Group (if the consent has been provided by the users).

Further transmission to third parties will be made at the request of the visitors / users themselves. The consent of the user is expressly requested, after being informed of the purposes and the legal basis for the use of personal data and is a basic condition for any processing or transmission of personal data of the user.


-What are Cookies & internet tags?

Cookies are small text files that contain information stored in the browser of the visitor / user’s computer while browsing the Website and can be removed at any time. The Company Websites use cookies for the following purposes:

– For the smooth operation of the Websites, with the required speed.

– To identify the device you use to navigate the Websites, the browser (“browser”) and / or the operating system you use, in order to provide a personalized experience of navigating and / or using the Company Websites. – To save your settings during a visit or between visits (such as your username, preferred language, or social media use) to avoid re-entering some data.

– To improve the performance and / or security of the Websites.

– To provide content based on your interests and needs.

– To analyze the way you browse and / or use the Websites.

The Company does NOT use cookies in the following cases:

– For the collection of personal data without your consent.

– For the transmission of your data to advertising companies.

– For the transfer of your data to third parties, without your consent.

The types of cookies used by the Company’s Websites are “persistent cookies” and “session cookies”. Also, some third party services that are activated on the Websites, such as “social media buttons”, place their own cookies on your computer, which are not controlled by the administrators of the Company’s Websites.

The session cookies used by the Company’s Websites are deleted after the end of your browsing and / or after the closing of the “browser” browser. Persistent cookies remain on your computer or other device until you delete them, or until the time specified in the cookie.

You can configure the server (browser) you use in such a way that it either warns you about the use of cookies in certain services of the Websites, or does not allow the acceptance of the use of cookies in any case. More information on the general use of cookies and their methods of exclusion or restriction can be found at http://cookiepedia.co.uk/all-aboutcookies and http://www.allaboutcookies.org/ .

You can also delete cookies from your computer or device at any time. However, it is pointed out that by not accepting cookies or some of them, some of the features of a website may not be fully available.

The Company’s Websites also use “internet tags”. This method is used to measure the response of visitors to the Websites. The Company assures that, through the “internet tags” and cookies, we do NOT collect or search for personal, identifiable information about the visitors of the websites, such as names, addresses, email addresses or telephone numbers.


-What applies to the Company’s Websites regarding the personal data of children ?

The Company undertakes not to process personal data from visitors / users of its Websites under the age of sixteen (16) years, without having previously obtained the consent of the person who has the parental care of the child (parent or guardian), through direct communication , offline or online.


-What about links (links) to other websites?

The Company’s Websites may contain links through hyperlinks to other websites, for the content and services of which the Company is not responsible, nor does it guarantee their permanent and secure accessibility. The Company in no case should be considered to accept or adopt the content or services of the hyperlink websites or to link to them in any way. For any problem that arises during the use of the above websites is the sole responsibility of the respective beneficiary of this website. In the case of hyperlinks to other websites, the Company is not responsible for the terms of management and protection of personal data that they follow.

We use social media to present the work and services of the Company through widely used and modern channels. The use of social media by the Company is specifically highlighted on our Websites. For example, you can watch informative videos of health scientists staffing our Company clinics, which we post on our personal YouTube page, and follow (from our Websites) our Twitter and LinkedIn links.

The Company strongly encourages users to consult the respective policies of any third party (eg search engine companies, social media companies such as Facebook, Linkedin, Twitter, etc.) in order to be informed of the practices they follow in order to protect their personal data.

The Company Websites may contain display of material with advertising / informative content, purpose and character. The Company does not bear any responsibility towards the visitor / user, as well as any third parties, for any illegal act or omission, inaccuracy or inability to comply with the laws and regulations of any country or the European Union in relation to the content of these updates. The Company is not obliged to examine and does not examine the legality or not of the information material displayed on the above websites and therefore no liability can be attributed to it. This responsibility lies with the advertisers, sponsors or creators of the promotional material